EIR Accessibility Policy - Table of Contents

Policy revised: October 5, 2017

Chapter 1: Overview

• 1.1 Purpose and Scope
• 1.2 Governance
• 1.3 Policy Application and Responsibilities
• 1.4 Compliance
• 1.5 Record Retention Guidance for Accessibility Exception Forms

Chapter 2: Purchasing and Contracts for ICT

• 2.1 Overview
• 2.2 Purchasing ICT
• 2.3 Documenting the Purchase Process
• 2.4 Contract Management and Monitoring

Chapter 3: Exceptions

• 3.1 Determining that an Exception May Be Required
• 3.2 Justifications for an Exception
• 3.3 Exception Application Process
• 3.4 Notification

Chapter 4: Electronic Forms

• 4.1 Overview
• 4.2 Applicable Standards

Chapter 5: Software Applications (Including Mobile Apps)

• 5.1 Software Categories
• 5.2 General Guidelines
• 5.3 Managing Risk

Chapter 6: Live Streaming of Audio and Video

• 6.1 HHS Hosted Live Streaming Events

Chapter 7: Audio and Video Recordings and Players

• 7.1 Video Recordings
• 7.2 Audio Recordings
• 7.3 Audio and Video Players

Chapter 8: Telecommunication Products and Systems

• 8.1 Overview
• 8.2 Teletypewriter (TTY)
• 8.3 Requirements for Timed Response, Caller ID, and Advanced Telecommunications Features
• 8.4 Volume Control and Compatibility with Hearing Aids and Hearing Technologies
• 8.5 Access to Operable Controls and Keys

Chapter 9: Monitoring Compliance

• 9.1 Compliance Monitoring Policy
• 9.2 Roles and Responsibilities
• 9.3 Automated Testing and Validation Tools
• 9.4 Manual Testing and Validation
• 9.5 Purchased Electronic Products
• 9.6 Monitoring Accessibility Compliance Sitewide
• 9.7 Resources and Links

Chapter 10: Planning and Remediation

• 10.1 Corrective Action Plans and Remediation
• 10.2 Long-term Planning in Support of Accessibility

Chapter 11: Technical Specifications (WCAG 2.0)

• Principle 1: Perceivable
• Principle 2: Operable
• Principle 3: Understandable
• Principle 4: Robust

Chapter 12: Functional Performance Criteria for ICT

• 12.1 Overview
• 12.2 Criteria to Assist Users Who Have Visual Impairment
• 12.3 Criteria to Assist Users Who Have Hearing Impairment
• 12.4 Criteria to Assist Users Who Have Speech Impairment
• 12.5 Criteria to Assist Users Who Have Motor Skills Impairment
• 12.6 Additional Requirements for Dialog Boxes

Appendix A: Glossary

Policy Documents

• HHS570, Accessibility Exception Request Form [PDF document]
• HHS570, Accessibility Exception Request Form Instructions [Word document]
• HHS Accessibility Reporting Template (Updated November 25, 2019) [Word template]
• VPAT® 2.3 - Section 508 (Revised April 2019) [Word document]